You may return unwanted items in a new and unused condition. Please notify us within 7 days that the goods are unsuitable and then return them within 28 days from the date of dispatch. We will issue a refund (excluding postage) on receipt of the goods. When returning goods, we ask that you, where possible, use the original packaging and suggest you send these by guaranteed delivery as we cannot be responsible for goods lost in transit.
Please send returns to the below address (don't forget to include your original order number): Bobbl, Lifeguard Building, 129 Grace Road, Leicester, LE2 8AJ
Please let us know if you need to change the colour of your bobbl or hat. You can reach us on firstname.lastname@example.org. We can then put the relevant replacement on one side to await your returned item. Once we receive the original item, we will then send the replacement out with free delivery. The same conditions apply as to the returns and the goods should be in a new and unused state.
All of our hats and Bobbls are interchangeable and can be mixed and matched to suit your individual style. Please take care when removing your Bobbl from your hat - we recommend gently inserting your nail between the popper and easing it apart, rather than pulling hard, as this can damage the popper and your hat.
If your Bobbl gets wet, don’t panic! It will look a little flat until it dries, then it will fluff back up to its original size.
If you have any queries regarding the care of your Bobbl products, please email us at email@example.com or call us on 0116 24645190 and we'll be happy to advise you.